1. Who We Are
FFGR United Kingdom is a luxury chauffeur service operating in London and internationally. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data controller: FFGR United Kingdom
Contact: reservation@ffgruk.com | +33 7 43 46 14 91
2. What Data We Collect
We collect the following categories of personal data:
- Contact information: name, email address, phone number provided via our enquiry form or direct communications.
- Travel details: pick-up and destination addresses, dates and times provided for booking purposes.
- Communication records: WhatsApp and email correspondence related to your bookings.
- Technical data: IP address, browser type, and pages visited (via analytics cookies, only if explicitly accepted by you).
We do not collect sensitive personal data (special category data) as defined under the UK GDPR.
3. How We Use Your Data
Your personal data is used for the following purposes:
- To process and manage your reservation requests
- To communicate with you regarding your bookings and any related queries
- To send service-related information (we do not send marketing communications without your explicit consent)
- To comply with applicable legal and regulatory obligations
- To improve and optimise our services (analytics, only with your consent)
4. Legal Basis (UK GDPR)
We rely on the following legal bases for processing your personal data:
- Contract performance: processing booking-related data is necessary to fulfil the service you have requested.
- Legitimate interests: improving the quality and relevance of our services, where such interests are not overridden by your rights.
- Consent: analytics cookies (you may withdraw your consent at any time via the cookie banner or by contacting us directly).
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where strictly necessary:
- Payment processors, where applicable to your booking
- Service partners required to fulfil your reservation (e.g. partner chauffeurs operating under strict confidentiality)
- Legal or regulatory authorities where required by applicable law
All third-party partners with whom we share data are bound by appropriate data protection agreements and are required to handle your information with the same standard of care we apply internally.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Booking and communication data: 3 years from the date of last interaction
- Analytics data: 26 months maximum
- You may request deletion of your data at any time (see Your Rights below)
7. Your Rights (UK GDPR)
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access: to obtain a copy of the personal data we hold about you.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure: to request deletion of your personal data ("right to be forgotten"), subject to applicable legal obligations.
- Right to object: to object to processing based on legitimate interests.
- Right to data portability: to receive your data in a structured, machine-readable format.
- Right to withdraw consent: at any time, where processing is based on consent.
- Right to restrict processing: in certain circumstances defined under the UK GDPR.
To exercise any of these rights, please contact us at reservation@ffgruk.com. We will respond within one calendar month of receiving your request.
8. Cookies
Our website uses two categories of cookies:
- Essential cookies: required for the website to function correctly. These cannot be disabled as they are strictly necessary for site operation.
- Analytics cookies: used to understand how visitors interact with our site (Google Analytics), only placed with your explicit consent. You may accept or decline via the cookie banner displayed upon your first visit.
You may withdraw your consent to analytics cookies at any time by clearing your browser cookies or by contacting us directly.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures are reviewed and updated regularly to reflect current best practices. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
10. International Transfers
Where we transfer your personal data outside the United Kingdom, we ensure that adequate safeguards are in place in accordance with UK GDPR requirements, including the use of Standard Contractual Clauses or reliance on adequacy decisions where applicable.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable legislation. Any material changes will be communicated via our website. We encourage you to review this page periodically.
LAST UPDATED: APRIL 2026
12. Contact & Complaints
For any questions, concerns, or requests relating to this privacy policy or your personal data, please contact us:
- Email: reservation@ffgruk.com
- WhatsApp / Phone: +33 7 43 46 14 91
You also have the right to lodge a complaint with the United Kingdom's supervisory authority for data protection:
Information Commissioner's Office (ICO)
ico.org.uk | 0303 123 1113